Terms of service

Overview

Welcome to Claire and Susan! The terms "we", "us", and "our" refer to Claire and Susan. Claire and Susan operates this store and website, including all related information, content, features, tools, products, and services, to offer you, the customer, a curated shopping experience (the "Services"). Claire and Susan is powered by Shopify, which provides the platform that enables us to deliver these Services to you.

The following terms and conditions, together with the policies referenced herein (these "Terms of Service"), set out your rights and responsibilities when using the Services. Please read these Terms of Service carefully, as they contain important information regarding your legal rights, including disclaimers of warranties and limitations of liability. By accessing, using, or interacting with our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or our Privacy Policy, you must not access or use our Services.

Section 1 – Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or state of residence, and that you have given us your consent to allow any of your minor dependants to use the Services on devices owned, purchased, or controlled by you.

To use the Services—including browsing our online store or purchasing products or services from us—you may be required to provide certain information, such as your email address, billing details, payment information, and delivery address. You represent and warrant that all information you provide to us is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for safeguarding your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or sublicense your account to any other person or entity.

Section 2 – Our Products

We make every effort to display the colours and imagery of our products and services as accurately as possible in our online store. However, please note that colours or appearances may vary depending on the display settings and specifications of your device. We do not warrant that the quality, appearance, or specifications of any products or services purchased by you will meet your individual expectations or match your screen display precisely.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the sales or quantities of any products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

Section 3 – Orders

When you place an order, you are making an offer to purchase. Claire and Susan reserves the right to accept or decline your order at our sole discretion. Your order is only accepted once Claire and Susan issues a formal order confirmation. We must receive and process payment before your order can be accepted.

Please review your order details carefully before submitting, as Claire and Susan may be unable to accommodate cancellation requests once an order has been accepted. If an order cannot be accepted, or is modified or cancelled, we will attempt to notify you via the email address, billing address, and/or phone number provided at checkout.

Purchases are eligible for return or exchange strictly in accordance with our Return Policy [LINK]. You represent and warrant that all purchases are intended solely for personal or household use and not for commercial resale or export.

Section 4 – Pricing and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed, as confirmed in your order confirmation email. Unless explicitly stated otherwise, listed prices do not include delivery charges, handling fees, or applicable import duties/taxes.

Prices displayed on our online store may differ from those offered in physical shops or across third-party channels. From time to time, we may run promotions through the Services that affect pricing and are governed by separate promotional terms. In the event of a conflict between promotional terms and these Terms of Service, the promotional terms shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all orders placed with us. You agree to promptly update your account and other details, including your email address and payment card numbers with their expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that:

  1. The payment card details provided are true, correct, and complete;

  2. You are fully authorised to use the card for the transaction;

  3. Charges incurred will be honoured and processed by your card issuer; and

  4. You will pay all amounts due at the specified prices, including applicable postage, handling fees, and taxes.

Section 5 – Shipping and Delivery

We accept no liability for delays in dispatch or delivery. All delivery timeframes are strictly estimates and cannot be guaranteed. We are not liable for delays caused by postal couriers, customs processing, or circumstances beyond our reasonable control.

Once items are handed over to the courier, title and risk of loss or damage pass entirely to you.

Section 6 – Intellectual Property

Our Services—including, without limitation, all registered trademarks, service marks, text, displays, images, graphics, product reviews, video and audio materials, as well as their design, selection, and arrangement—are owned by Claire and Susan, its affiliates, or its licensors, and are protected by applicable intellectual property and copyright laws.

These Terms of Service permit you to use the Services solely for personal, non-commercial purposes. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms of Service confers any licence or right under any patent, trademark, copyright, or other intellectual property right of Claire and Susan, Shopify, or any third party. Unauthorised use of the Services may breach intellectual property legislation. All rights not expressly granted are reserved by Claire and Susan.

The Claire and Susan name, logos, product and service names, designs, and slogans are trademarks of Claire and Susan or its affiliates and licensors. You must not use such marks without prior written permission. The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other trademarks, names, and logos appearing on the Services belong to their respective owners.

Section 7 – Optional Tools

We may provide you with access to third-party tools through the Services that we neither monitor nor have any control or input over. You acknowledge and agree that access to such tools is provided on an "as is" and "as available" basis, without warranties, representations, or conditions of any kind and without endorsement. We accept no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion; you should ensure that you are familiar with and approve of the terms under which these tools are provided by the relevant third-party providers. In the future, we may introduce new features or resources through the Services, which will also be subject to these Terms of Service.

Section 8 – Third-Party Links

The Services may contain content and hyperlinks directing you to third-party websites or integrated services. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites.

If you leave our Services to access third-party materials or sites, you do so entirely at your own risk. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, or content made in connection with third-party websites. Please review the third party’s policies and practices carefully before entering into any transaction. Complaints, claims, concerns, or queries regarding third-party products should be directed to the third party.

Section 9 – Relationship with Shopify

Claire and Susan is hosted on Shopify, which provides the e-commerce infrastructure enabling us to deliver the Services to you. However, all purchases made through our store are concluded directly between you and Claire and Susan.

By using the Services, you acknowledge and agree that Shopify is not liable for any aspect of the transactions between you and Claire and Susan, including any personal injury, loss, or damages arising from purchased products or services. You hereby release Shopify and its affiliates from any claims, liabilities, and damages arising out of or in connection with your transactions with Claire and Susan.

Section 10 – Privacy Policy

All personal information collected through the Services is governed by our Privacy Policy, available here [LINK], and certain data may also be subject to the Shopify Privacy Policy. By using the Services, you confirm that you have read and understood these policies.

Because the Services are hosted by Shopify, Shopify processes personal information relating to your use of the Services on our behalf to operate and improve the platform. Information submitted via the Services is transferred to and processed by Shopify and relevant third parties located internationally to facilitate order fulfilment. Please refer to our Privacy Policy [LINK] for full details on data handling practices.

Section 11 – Feedback and User Submissions

If you send, upload, post, email, or otherwise submit ideas, suggestions, feedback, reviews, proposals, or other materials (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Feedback across any medium and for any purpose, including commercial marketing.

You represent and warrant that:

  1. You own or hold all necessary rights to your Feedback;

  2. You have disclosed any compensation or incentive received in connection with your Feedback; and

  3. Your Feedback complies fully with these Terms.

We are under no obligation to:

  • Maintain Feedback in confidence;

  • Pay any compensation for Feedback; or

  • Respond to any Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that infringes any intellectual property rights or these Terms of Service.

You agree that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy, or personal rights. You further agree that your Feedback will not contain libellous, unlawful, abusive, or obscene material, nor contain any malware or computer viruses that could disrupt the Services. You may not use a false email address, pretend to be someone else, or mislead us or third parties regarding the origin of any Feedback. You are solely responsible for the accuracy of your Feedback. We take no responsibility and assume no liability for Feedback posted by you or any third party.

Section 12 – Errors, Inaccuracies, and Omissions

Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, postage charges, transit times, and stock availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Services is inaccurate at any time without prior notice (including after you have submitted your order).

Section 13 – Prohibited Uses

You may use the Services only for lawful purposes. You are strictly prohibited from using the Services, directly or indirectly:

  • (a) For any unlawful or harmful purpose;

  • (b) To violate any local, national, or international regulations, rules, or laws;

  • (c) To infringe upon or violate our intellectual property rights or the intellectual property rights of others;

  • (d) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against our staff or any individual;

  • (e) To submit false, fraudulent, or misleading information;

  • (f) To upload or transmit viruses, worms, or any malicious code that may affect the functionality of the Services;

  • (g) To distribute unsolicited promotional materials, spam, chain letters, or junk mail without our prior written consent;

  • (h) To impersonate any individual or entity; or

  • (i) For any obscene or immoral purpose, or to interfere with or circumvent the security features of the Services or the wider internet.

Additionally, you agree not to:

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services;

  • Collect, harvest, or track the personal information of others; or

  • Engage in data scraping, crawling, spidering, phishing, pharming, or pretexting.

We reserve the right to terminate your access to the Services immediately for violating any prohibited uses.

Section 14 – Termination

We may terminate this agreement or revoke your access to the Services (or any part thereof) at any time without notice, at our sole discretion, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver & Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should reasonably survive.

Section 15 – Disclaimer of Warranties

The information presented on or through the Services is made available solely for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance placed on such information is strictly at your own risk.

EXCEPT AS EXPRESSLY STATED BY CLAIRE AND SUSAN, THE SERVICES AND ALL PRODUCTS DELIVERED TO YOU THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT YOUR USE OF OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU UNDER APPLICABLE CONSUMER LAW.

Section 16 – Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLAIRE AND SUSAN, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, NOR SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING BUT NOT LIMITED TO ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

Section 17 – Indemnification

You agree to indemnify, defend, and hold harmless Claire and Susan, Shopify, and our respective affiliates, partners, officers, directors, agents, contractors, licensors, and service providers from and against any loss, liability, claim, demand, damages, or expenses (including reasonable legal fees) made by any third party due to or arising out of:

  1. Your breach of these Terms of Service or the documents incorporated by reference;

  2. Your violation of any applicable law or the rights of a third party; or

  3. Your access to and misuse of the Services.

We reserve the right to assume exclusive defence and control of any matter subject to indemnification by you at your expense, and you agree to cooperate fully with our defence of such claims.

Section 18 – Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any remaining provisions.

Section 19 – Waiver and Entire Agreement

The failure of Claire and Susan to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, along with any operating rules or policies posted by us on this site or in respect of the Services, constitute the entire agreement and understanding between you and Claire and Susan governing your use of the Services, superseding all prior or contemporaneous agreements, communications, and proposals, whether oral or written (including earlier versions of these Terms).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 20 – Assignment

You may not assign, transfer, or delegate this agreement or any of your rights or obligations hereunder without our prior written consent; any attempted assignment without consent shall be null and void. We may assign, transfer, or delegate these Terms and our rights and obligations freely without restriction or notice.

Section 21 – Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom, and the courts of the United Kingdom shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with them.

Section 22 – Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 23 – Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes. We will provide notice of material updates in accordance with applicable statutory requirements, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Services following the posting of any revisions constitutes full acceptance of those changes.

Claire and Susan

Contact: claireandsusan@outlook.com